Refund policy
REFUND & RETURN POLICY
At ORVAN, we want you to feel confident with every purchase. If something isn’t right, eligible items may be returned in accordance with the policy below.
30-Day Return Policy
We offer a 30-day return window, starting from the date your item is delivered.
To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with all original tags and packaging where applicable
- Accompanied by proof of purchase or your order information
Returns that do not meet these conditions may be declined.
Free Return Shipping
For eligible returns approved under this policy, ORVAN provides free return shipping.
Please contact our Customer Care team before returning your item. Once your return request has been reviewed and approved, we will provide the appropriate return instructions.
Items returned without prior authorization may not be accepted or processed.
No Restocking Fees
ORVAN does not charge restocking fees for eligible returns.
How to Request a Return
To start a return, contact us at:
Email: customer.orvan@outlook.com
Phone: +61 468 798 798
Please provide your order number, the item(s) you wish to return, and the reason for your return.
If your return is accepted, we will provide instructions on how and where to send your package.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and clear photos of the item and packaging.
Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Exchanges
If you need a different size, color, or product, please contact our Customer Care team.
Where a direct exchange is not available, you may return the eligible item in accordance with this policy and place a new order for your preferred item.
Order Cancellations
Orders may be cancelled until the item has been fulfilled.
Once an order has been fulfilled or dispatched, it can no longer be cancelled. You may request an eligible return after receiving your order in accordance with our 30-day return policy.
Final Sale Items
Products specifically marked as Final Sale are not eligible for returns or cancellations, except where required by applicable consumer law or where an item is faulty or otherwise covered by statutory rights.
Please check the product page carefully before purchasing a Final Sale item.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, if any, are generally non-refundable unless the return is due to an error by ORVAN or otherwise required by applicable law.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please allow additional processing time for your bank, card issuer, or payment provider.
If you still have not received your refund after checking with your payment provider, contact us at customer.orvan@outlook.com.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including rights that may apply to faulty, damaged, or incorrectly supplied goods.
Contact Us
For questions about returns, cancellations, exchanges, or refunds, please contact:
ORVAN Customer Care
Email: customer.orvan@outlook.com
Phone: +61 468 798 798
Website: www.orvanwear.store