Privacy policy

PRIVACY POLICY

At ORVAN, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how ORVAN collects, uses, discloses, stores, and protects personal information when you visit www.orvanwear.store, make a purchase, contact us, create an account, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with ORVAN, we may collect the following categories of information:

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

Order Information

This may include products purchased, order numbers, transaction details, shipping information, returns, refunds, exchanges, and customer service communications.

Account Information

If you create an account, we may collect information associated with your account, including login and account preference information.

Payment Information

Payments may be processed through Shopify and third-party payment providers. Depending on the payment method used, payment providers may collect and process payment card or other financial information.

ORVAN generally does not directly store complete payment card details.

Device and Usage Information

When you use our website, certain technical information may be collected automatically, such as IP address, browser type, device information, operating system, website activity, referring pages, and interactions with our Services.

Customer Communications

We may collect information you provide when contacting Customer Care, submitting a return request, reviewing a product, participating in a promotion, or otherwise communicating with us.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you make a purchase, create an account, contact us, or submit information
  • Automatically through cookies and similar technologies
  • From Shopify and service providers supporting our store
  • From payment and transaction providers
  • From shipping and fulfillment providers
  • From advertising, analytics, and marketing partners where permitted
  • From other lawful sources where appropriate

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Process payments and transactions
  • Arrange shipping and delivery
  • Manage returns, refunds, exchanges, and cancellations
  • Provide customer support
  • Maintain customer accounts
  • Communicate about orders and services
  • Detect and prevent fraud or unauthorized transactions
  • Maintain the security and functionality of our website
  • Improve our products, website, and customer experience
  • Analyze website performance and usage
  • Personalize content where appropriate
  • Send marketing communications where permitted
  • Comply with legal, regulatory, tax, accounting, and contractual obligations
  • Establish, exercise, or defend legal claims

We only process personal information where we have an appropriate legal basis or other lawful justification as required by applicable law.

4. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store. As part of providing these services, Shopify may process information relating to customers and their interactions with our store.

Shopify's handling of personal information is governed by its own applicable privacy practices in addition to the practices described in this policy.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning correctly
  • Remember preferences and settings
  • Maintain shopping cart functionality
  • Understand website traffic and performance
  • Analyze customer interactions
  • Help prevent fraud and improve security
  • Measure advertising effectiveness
  • Provide personalized experiences or advertising where permitted

Some cookies are necessary for the operation of the website, while others may depend on your consent or privacy preferences.

Where required, you can manage applicable privacy and cookie choices through the controls provided on our website or through your browser settings.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Fulfillment partners
  • Customer service providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities or regulators where legally required

We do not disclose personal information to third parties except for legitimate business purposes, with your direction or consent where applicable, or as otherwise permitted or required by law.

7. ADVERTISING AND MARKETING

Where permitted by applicable law, we may use information to provide marketing communications or measure and improve advertising campaigns.

You may unsubscribe from promotional emails by using the unsubscribe option included in applicable marketing communications.

Unsubscribing from marketing messages does not prevent us from sending transactional or service-related communications, such as order confirmations and shipping updates.

8. YOUR PRIVACY CHOICES

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy or transfer of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing relies on consent
  • Opt out of certain marketing communications
  • Exercise applicable choices relating to targeted advertising or certain data sharing

These rights are subject to applicable law, exemptions, and verification requirements.

Where available, you may also use the YOUR PRIVACY CHOICES section of our website to manage applicable privacy preferences.

9. INTERNATIONAL DATA TRANSFERS

Because ORVAN uses service providers and technology partners that may operate internationally, personal information may be processed or stored outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account has been accessed without authorization.

12. CHILDREN'S PRIVACY

Our Services are not intended to be used by children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of independent third-party websites.

We encourage you to review the privacy policies of any third-party service you choose to use.

14. BUSINESS TRANSACTIONS

If ORVAN undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

15. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from authorities
  • Enforce our agreements and policies
  • Protect our rights, customers, property, or Services
  • Detect, investigate, or prevent fraud, security incidents, or unlawful activity

16. AUSTRALIAN PRIVACY

Where Australian privacy laws apply to our handling of personal information, we will handle relevant personal information in accordance with applicable requirements.

You may contact us if you have a question or concern regarding how your personal information has been handled.

17. COMPLAINTS

If you have a privacy-related concern, please contact us using the details below.

We will review your request and respond in accordance with applicable privacy requirements.

Depending on your location, you may also have the right to lodge a complaint with an appropriate privacy or data protection authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, or legal requirements.

When appropriate, the updated policy will be published on our website with a revised effective date.

We encourage customers to review this page periodically.

19. CONTACT US

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

ORVAN Customer Care
Email: customer.orvan@outlook.com
Phone: +61 468 798 798
Website: www.orvanwear.store